If you purchased IELTS Official Practice materials and it’s not of acceptable quality or doesn’t match the description, you can return it. If you send it back and email ielts.publications@idp.com with your original purchase receipt we will exchange it for another copy or give you a refund using your original payment method.
We offer a refund if you change your mind within 30 days of purchase of delivery. Products must be in their original packaging and in new condition suitable for resale. If you can present proof of purchase, we’ll give you a refund using your original payment method.
If you can’t present proof of purchase, we won’t be able to give you a refund or exchange. If you have proof of purchase but it is outside of 30 days of delivery, we can offer you a complimentary copy if you did not receive the first delivery.